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PLEASE NOTE:

This website is owned and operated by Higgins Cladding Limited and our registered office is Unit 6, Nags Corner, Nayland, Colchester, CO6 4LT.

Our company is registered in England & Wales under company no. 09683418.

Our company is registered for VAT under reference 219 3091 18.

These Terms & Conditions apply to all use of Higgins Wall Decor Store and all transactions for the sale of goods on www.higginscladding.co.uk. Please read these Terms & Conditions carefully.  They do not affect your statutory rights.

We may change these Terms & Conditions at any time.  Any changes will take effect on the date they are posted on www.higginscladding.co.uk

Prices:

Although we attempt to ensure that all pricing information on our website is accurate, occasionally an error may occur and goods may be priced incorrectly.  If we discover a pricing error we will, at our discretion, either contact you and ask you whether you wish to continue with the order at the correct price or notify you that we have cancelled your order.  We will not be obliged to supply goods at the incorrect price.

Prices that are reduced for sales and promotions are only valid for the specified period.

We reserve the right to adjust prices, offers, goods and specifications of goods on www.higginscladding.co.uk at our discretion at any time before (but not after) we accept your order.

Your Order:

You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “confirm order” button on the check out page.

All orders made by you through www.higginscladding.co.uk are subject to acceptance by us.  We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered.  Please note this email is an acknowledgement and is not an acceptance of your order.

For certain goods, information concerning stock availability is not available on www.higginscladding.co.uk.  If you order goods which are not available from stock, we will contact you by e-mail or by telephone to discuss how you wish to proceed.  You will have the option to wait until the goods are available from stock, or cancel your order.

Payment:

The total cost of your order is the price of the goods and delivery charges as set out in our pricing policy

Payment can be made by most major credit or debit cards, American Express or BACS transfer.  We will not accept cash on delivery.

You confirm that the credit/debit card that is being used is yours.  All credit/debit card holders are subject to validation checks and authorisation by the card issuer.  If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

Cancellation Policy:

The next terms relate to most of our products excluding Clay Brick Slips.

Our customers have the right to cancel an order before a scheduled pickup from our collection yards.  A cancellation request must be given in writing and emailed to: sales@higginscladding.co.uk

Once an order is placed and paid for on our website we act upon it immediately and start the administration and delivery process.  There are various stages your order goes through before leaving our yards and this includes costs incurred in the administration of bank card payments and refunds.

Higgins Cladding Limited t/a Higgins Wall Decor Store can charge a restocking fee of 5% from the product cost of an order if a cancellation request is made.  A refund will then be processed and paid within 7 working days.

In regards to ‘Clay’ Brick Slips we are unable to allow an order cancellation once the cutting process has started.   We source the full size bricks on our customers behalf and then arrange for a brick cutter to trim the bricks into Brick Slips.  This changes the nature of the original product and therefore the brick manufacturer will not accept cancellations or returns.  Higgins Cladding t/a Higgins Wall Decor Store is unable to return altered stock therefore any customer entering a supply contract with Higgins Cladding t/a Higgins Wall Decor Store will not be able to cancel or return their order unless the product is seen as ‘Not As Advertised’ or ‘Faulty’ on delivery.

Returns Policy:

Products delivered to you:

If you buy a product which we deliver to you, you may cancel your order (or any part of it) within 7 days, for any reason, by emailing us at sales@higginscladding.co.uk or writing to us at Unit 6, Nags Corner, Nayland, Colchester, CO6 4LT to cancel the order (or part of it)

This is subject to the following conditions:

  • The product must be unused
  • Orders which are cut, made to measure or mixed to your requirements will not be exchanged or refunded
  • You will receive a refund of the price paid excluding delivery/collection charges and a 5% restocking fee.
  • Any return delivery charges will be paid for by the customer.

YOUR CONSUMER RIGHTS ARE NOT AFFECTED

Faulty or Damaged Products:

If the product you purchased is faulty or damaged on delivery, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights.  Customers must report the faulty or damaged goods by phone within 24 hours of the delivery.  Then follow up this phone call in writing giving full details of the problem within 14 working days of the delivery.

On delivery, by signing the delivery note, you agree the goods have been delivered free of damage.  Please inspect any goods before signing the delivery note.

On inspection, if the goods or part of the goods are seen as damaged you must refuse the delivery.  Higgins Cladding Limited t/a Higgins Wall Decor Store will not replace damaged goods if delivery notes are not marked ‘damages received’ or a customer just signs the delivery without checking for damages.

If you request the goods to be left without a signature, you forfeit the right to make a claim against us for damages or theft.

Delivery Of Goods:

See Delivery Information on the Home page of our website.

Privacy Policy:

This privacy policy statement sets out how Higgins Cladding Limited t/a Higgins Wall Decor Store will use your data within European Union data protection guidelines. This applies to the entire website. Any changes to these policies will be posted on this website.

Higgins Cladding Limited t/a Higgins Wall Decor Store are committed to respecting your privacy. We have structured our website so that, in general, you can visit us on the web without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.

Click into this link to view our full Terms & Conditions